Blockbuster & Health Delivery Disability Discrimination Settlements Highlight Need For Tightened Disability Discrimination Risk Management

July 19, 2010

A public accommodation disabilities charge settlement agreement with Blockbuster Inc. announced by the U.S. Department of Justice and an employment disability discrimination settlement agreement with Health Delivery, Inc. highlight the advisability for U.S. businesses to check and strengthen their disability and other nondiscrimination policies, training and risk management efforts.

On July 19, 2010, the Justice Department announced that an agreement with Blockbuster Inc. to settle a complaint (DOJ Complaint #202-35-231) that charged Blockbuster Inc with violating Title III of the Americans with Disabilities Act of 1990 (“ADA”), 42 U.S.C. §§ 12181-12189.

Retail stores like those owned and operated by Blockbuster generally are places of public accommodation covered by Title III of the ADA. The ADA generally prohibits places of public accommodation, including those operating retail stores, from discriminating against an individual on the basis of disability in the full and equal enjoyment of its goods, services, facilities, and accommodations.  Furthermore, the ADA specifically requires public accommodations to make reasonable changes in policies, practices, and procedures to permit the use of service animals by persons with disabilities.

The settlement resolves a complaint filed by a disabled individual who complained Blockbuster denied her an equal opportunity to enjoy its goods, services, and facilities at several stores because the complainant was accompanied by her service animal. According to the complaint, Blockbuster Inc. employees refused to allow her to access the store with her service animal even after she had contacted Blockbuster management to ensure that she and her service animal would be allowed in Blockbuster stores and had been assured that such access problems would be properly addressed.

Although Blockbuster contended in the course of the investigation of the complaint that it already had policies and training in place about Title III of the ADA, the Justice Department and the complainant contended that these steps failed to adequately achieve the necessary ADA compliance.

While Blockbuster Inc. did not admit wrongdoing, it agreed under the settlement agreement:

  • Consistent with the requirements of Title III of the ADA, not discriminate against any individual on the basis of disability in the full and equal enjoyment of any of its goods, services, facilities, privileges, advantages, or accommodations;
  • Not to refuse to make reasonable modifications to policies, practices, and procedures to afford equal access to the goods, services, facilities, privileges, advantages, and accommodations of its Blockbuster stores by persons with disabilities or when otherwise necessary to avoid discrimination against individuals with disabilities, including but not limited to persons who use service animals;
  • To pay $12,000.00 to the complainant and $10,000.00 to the United States;
  • To distribute to employees with contact with the public and conspicuously where employees can read an-agreed upon  Service Animal Policy that will ensure equal access for persons with disabilities who use service animals to all facilities that it operates;
  • To keep on hand in all stores for any store customers who wish to, upon request, read the Policy and post under the “Stores” link on its website (http://www.blockbuster.com) in an accessible format (e.g., HTML) the terms of the Service Animal Policy consistent with the requirements of Title III of the ADA;
  • To conduct Justice Department-approved employee training as specified in the settlement agreement;
  • To post in a conspicuous location in the public entryways of all Blockbuster stores a “Service Animals Welcome” sign with information about how to access a required ADA Complaint Line and other agreed upon content; and
  • To establish and administer a grievance program through which it will receive and investigate customer complaints of alleged ADA Title III violations.

Rising Employment Discrimination Exposures

The Blockbuster Inc. settlement is one of many signs of the rising discrimination exposures businesses face under federal discrimination public accommodation and employment laws.  The Justice Department under the Obama Administration is devoting significant resources to the investigation and prosecution of claims that businesses are violating the public accommodation provisions of the ADA.  This heightened enforcement emphasis has resulted in the Justice Department’s announcement of more than 20 ADA public accommodation claims since January 1, 2010. See here.

Meanwhile, Equal Employment Opportunity Commission (EEOC) also continues to vigorously pursue disability and other discrimination charges.  On July 9, 2010, for example, the EEOC announced that Health Delivery, Inc. had agreed to pay $45,000 to settle charges that engaged in prohibited disability based employment discrimination by refusing to hire an employee with a record of a disability.  Health Delivery, Inc., a Saginaw, Mich.-based health services provider had been charged with violating the ADA by unlawfully refusing to return to work an employee with a record of depression even though she had completed a course of treatment and had been approved to return to work.  In addition to the paying the required settlement, Health Delivery, Inc. also agreed to make disability discrimination policy changes and to provide training to all of its management and supervisory employees regarding the ADA.

Businesses Must Act To Manage Risks

In light of this continuing emphasis on investigation and prosecution of disabilities claims, businesses should review and update their existing policies and practices prohibiting unlawful discrimination in employment and the provision of services based on race, color, religion, sex, familial status, national origin, disability, veteran status or other basis prohibited by law and other steps to be prepared to demonstrate their compliance in operation as well as form. While adopting and communicating appropriate policies prohibiting unlawful discrimination in the provisions of goods, services, and employment is an important element of compliance, businesses also need to take necessary steps to ensure that their customers, workforce and operations comply with these policies in practice.  Businesses should not assume that the usual recital of their equal employment and services policies alone will suffice.  Businesses also need to have and administer well-documented practices and procedures governing the report, investigation and disposition of complaints.  These procedures should include clearly written and well communicated procedures to be used to report suspected violations.  Businesses also must take appropriate, well-documented steps to communicate and train workforce members regarding the policy, establish and communicate clear procedures requiring employees both to comply with these rules and to report known or suspected violations.  Businesses also should consider establishing compliance hotlines and using other compliance audit processes to monitor and address possible violations.  They should be prepared to demonstrate they take seriously and take appropriate action to investigate suspected violations, to rectify confirmed violations, and to appropriately discipline employees or others that participate in prohibited violations.   

About the Author

Board Certified in Labor & Employment Law by the Texas Board of Legal Specialization, management attorney and consultant Ms. Stamer has more than 23 years experience working with employers, professional employment organizations, employee benefit plan sponsors and administrators and others on a wide range of labor and employment, employee benefits, and other management matters.  The Chair of the American Bar Association (ABA) RPTE Employee Benefits & Other Compensation Committee, a Council Representative on the ABA Joint Committee on Employee Benefits, Government Affairs Committee Legislative Chair for the Dallas Human Resources Management Association, the editor of Solutions Law Press HR & Benefits Update and, Ms. Stamer also is recognized for her publications, industry leadership, workshops and presentations on these and other health industry and human resources concerns. She regularly speaks and conducts training for the ABA, Institute of Internal Auditors, Society for Professional Benefits Administrators, Southwest Benefits Association and many other organizations.  Publishers of her many highly regarded writings on health industry and human resources matters include the Bureau of National Affairs, Aspen Publishers, ABA, AHLA, Aspen Publishers, Schneider Publications, Spencer Publications, World At Work, SHRM, HCCA, State Bar of Texas, Business Insurance, James Publishing and many others.  You can review other highlights of Ms. Stamer’s experience here. 

If you need help with human resources or other management, concerns, wish to ask about compliance, risk management or training, or need legal representation on other matters please contact Cynthia Marcotte Stamer here or (469)767-8872. 


Other Resources

If you found this information of interest, you also may be interested in reviewing other recent Solutions Law Press updates including:

If you or someone else you know would like to receive future updates about developments on these and other concerns, please be sure that we have your current contact information – including your preferred e-mail – by creating or updating your profile here or e-mailing this information here or registering to receive our Solutions Law Press distributions here. For important information about this communication, see here.    If you do not wish to receive these updates in the future, send an e-mail with the word “Remove” in the Subject to here.

©2010 Solutions Law Press. All rights reserved.


CMS & ONC To Co-Host 7/22 ONC Certification & Medicare/Medicaid EHR Incentive Program Audio Training

July 19, 2010

The Centers for Medicare & Medicaid Services (CMS) and the Office of the National Coordinator for Health Information Technology (ONC) will co-host an Audio Training on the Final Rules for ONC Certification and Medicare and Medicaid EHR Incentive Programs on July 22, 2010 from 2:00-3:30 pm EST. 

During the training, the Agencies plan to discuss:

  • Benefits of HIT
  • Summary of the final rules
  • ONC temporary certification process
  • ONC initial set of standards and implementation specifications
  • Medicare and Medicaid EHR Incentives Programs including the initial definition of meaningful Use

To join the audio training, dial 1-877-251-0301 and enter the Conference ID pass code: 87841621

Materials will be made available prior to the training at the following web address here

For more information about CMS EMR incentives, see here. 

About The Author

Board Certified in Labor & Employment Law by the Texas Board of Legal Specialization, management attorney and consultant Ms. Stamer is nationally and internationally recognized for more than 23 years of work helping employer and other plan sponsors, insurers, administrators, fiduciaries, governments and others design, administer and defend innovative health and other employee benefit programs and other human resources and health care IT, human resources, compensation and management policies and practices.

The author of numerous highly regarding publications on HIPAA and other health care IT related matters, Ms. Stamer works extensively with employer and other health plan sponsors, fiduciaries, administrative and other service providers, insurers, and other clients on health benefit program and product design, documentation, administration, compliance, risk management, and public policy matters.  The publisher of Solutions Law Press, Ms. Stamer also publishes, conducts training and speaks extensively on these and related concerns for the ABA, the Bureau of National Affairs and many other organizations.

The Chair of the American Bar Association (ABA) RPTE Employee Benefits & Other Compensation Committee, a Council Representative on the ABA Joint Committee on Employee Benefits, Government Affairs Committee Legislative Chair for the Dallas Human Resources Management Association, past Chair of the ABA Health Law Section Managed Care & Insurance Interest Group, and the editor and publisher of Solutions Law Press HR & Benefits Update and other Solutions Law Press Publications, Ms. Stamer also is recognized for her publications, industry leadership, workshops and presentations on these and other HIPAA, EMR and other health technology, health industry and human resources concerns. She regularly speaks and conducts training for the ABA, Institute of Internal Auditors, Society for Professional Benefits Administrators, Southwest Benefits Association and many other organizations.  Publishers of her many highly regarded writings on health industry and human resources matters include the Bureau of National Affairs, Aspen Publishers, ABA, AHLA, Aspen Publishers, Schneider Publications, Spencer Publications, World At Work, SHRM, HCCA, State Bar of Texas, Business Insurance, James Publishing and many others.  You can review other highlights of Ms. Stamer’s experience hereHer insights on these and other matters appear in Managed Care Executive, Modern Health Care, the Wall Street Journal, the Dallas Business Journal, the Houston Business Journal, MDNews, Kentucky Physician, and many other national and local publications. 

If you need help with human resources or other management, concerns, wish to ask about compliance, risk management or training, or need legal representation on other matters please contact Cynthia Marcotte Stamer here or (469)767-8872. 

Other Resources

If you found this information of interest, you also may be interested in reviewing other recent Solutions Law Press updates including:

If you or someone else you know would like to receive future updates about developments on these and other concerns, please be sure that we have your current contact information – including your preferred e-mail – by creating or updating your profile here or e-mailing this information here or registering to receive our Solutions Law Press distributions here. For important information about this communication click here.


Free 7/22 Study Group Teleconference Call on Self Correction, Determination Letters & Other Administrative Practices

July 19, 2010

Beginning at Noon Central on July 22, 2010, the American Bar Association (ABA) Real Property Probate & Trust (RPTE) Section Employee Benefits & Other Compensation Group and ABA Tax Section Subcommittee on Self Correction, Determination Letters and other Administrative Practice will host a special one hour telephone conference call on questions regarding the tax-qualified employee benefit plan determination letter program and interim amendments. 

Slated to begin at 1 PM Eastern, Noon Central, 11 AM Mountain and 10 AM Pacific Time, Ingrid Grinde, Manager, Group 1, EP Technical Guidance and Quality Assurance of the IRS will is expected to be joined by Michael Spaid, an actuary in the Employee Plans, Tax Exempt and Government Entities Division, IRS for this second “study group” session, which follows up on a study group session hosted by the RPTE Section in March, 2010.

The July 22 program is in lieu of the regular bimonthly RPTE Employee Benefits Group conference call, which typically are held at 1  PM Eastern, Noon Central on the first Monday of every other month

The call will again be lead by members of the RPTE Employee Benefits & Other Compensation Group Leadership, Joy Mercer, Frank Palmieri  and  Lisa Tavares.

The phone number and passcode for the special call are:

(866 ) 603 – 1269

Conference ID # 85693340

Company Name: American Bar Association

Leader Name: Robert Miller

As this is an operator assisted call with a limited number of lines available, organizers recommend persons planning to join the call dial in approximately 10 minutes early, to avoid any delay and to reserve a line.

About the Author

This information is provided by author Cynthia Marcotte Stamer.  If you need help with human resources or other management, concerns, wish to ask about compliance, risk management or training, or need legal representation on other matters please contact Cynthia Marcotte Stamer here or (469)767-8872. 

Board Certified in Labor & Employment Law by the Texas Board of Legal Specialization, management attorney and consultant Ms. Stamer has more than 23 years experience working with employers, professional employment organizations, employee benefit plan sponsors and administrators and others on a wide range of labor and employment, employee benefits, and other management matters.  The Chair of the American Bar Association (ABA) RPTE Employee Benefits & Other Compensation Committee, a Council Representative on the ABA Joint Committee on Employee Benefits, Government Affairs Committee Legislative Chair for the Dallas Human Resources Management Association, the editor of Solutions Law Press HR & Benefits Update and, Ms. Stamer also is recognized for her publications, industry leadership, workshops and presentations on these and other health industry and human resources concerns. She regularly speaks and conducts training for the ABA, Institute of Internal Auditors, Society for Professional Benefits Administrators, Southwest Benefits Association and many other organizations.  Publishers of her many highly regarded writings on health industry and human resources matters include the Bureau of National Affairs, Aspen Publishers, ABA, AHLA, Aspen Publishers, Schneider Publications, Spencer Publications, World At Work, SHRM, HCCA, State Bar of Texas, Business Insurance, James Publishing and many others.  You can review other highlights of Ms. Stamer’s experience here. 

Other Resources

If you found this information of interest, you also may be interested in reviewing other recent Solutions Law Press updates including:

If you or someone else you know would like to receive future updates about developments on these and other concerns, please be sure that we have your current contact information – including your preferred e-mail – by creating or updating your profile here or e-mailing this information here or registering to receive our Solutions Law Press distributions here. For important information about this communication click here.


Labor Department FMLA Guidance Signals Need For Employer Care Determining Who Qualifies As Child

July 19, 2010

Employers and employee benefit plan administrators deciding whether to approve the request of an employee for leave or other rights under the Family and Medical Leave Act (FMLA) due to the serious illness, birth, adoption or placement of a child with no legal or biological relationship with the employee  should not underestimate the scope of the FMLA’s reach based on recent guidance.  Employers and plan administrators also need to be sure that their policies are properly drafted and administered to apply right definition of child based on the class of leave requested as the family-status-relevant definitions under the FMLA and other laws continue to proliferate.

Recent Department of Labor Wage & Hour Division Wage and Hour Division (WHD) guidance reveals the WHD adopts a very broad view of the circumstances under which a when a child with no legal or biological relationship to an employee can qualify as a “son or daughter” for purposes of determining rights of the employee under the FMLA based on the birth , adoption, placement for adoption or need to care for the  child during a serious illness and a narrow view of the documentation that an employer may require an employee to provide to prove such a relationship exists.[i] 

Background 

The FMLA entitles an employee to 12 work weeks of leave for the birth or placement of a son or daughter, to bond with a newborn or newly placed son or daughter, or to care for a son or daughter with a serious health condition.[ii] 

The definition of “son or daughter” under the FMLA includes not only a biological or adopted child, but also a “foster child, a stepchild, a legal ward, or a child of a person standing in loco parentis” who is either: 

  • Under 18 years of age; or
  • 18 years of age or older and incapable of self-care because of a mental or physical disability.”[iii]

In Loco Parentis

The FMLA regulations define in loco parentis as including those relationships between an employee and a child where the facts and circumstances show that the employee has undertaken day-to-day responsibilities to care for and financially support a child.[iv] 

Administrator’s Interpretation No. 2010-3 (June 22, 2010) (WHD Interpretation) clarifies the definition of “son or daughter” under Section 101(12) of the FMLA as it applies to an employee standing “in loco parentis” to a child taking FMLA-protected leave for the birth or placement of a child, to care for a newborn or newly placed child, or to care for a child with a serious health condition.  The WHD Interpretation does not address an employee’s entitlement to take military FMLA leave for a son or daughter, which is determined by separate definitions. 

The WHD Interpretation states that the FMLA does not require an employee who intends to assume the responsibilities of a parent to prove that he or she provides both day-to-day care and financial support to be found to stand in loco parentis to a child. 

According to the WHD Interpretation, the determination of when an employee has an in loco parentis relationship with a child is fact specific question based on the facts and circumstances with no particular factor being dispositive. . The WHD Interpretation adds that the fact that a child has a biological parent in the home, or has both a mother and a father, does not prevent a finding that the child is the “son or daughter” of an employee who lacks a biological or legal relationship with the child for purposes of taking FMLA leave.    

“The key in determining whether the relationship of in loco parentis is established is found in the intention of the person allegedly in loco parentis to assume the status of a parent toward the child.  The intent to assume such parental status can be inferred from the acts of the parties” taking into account a variety of factors including the age of the child; the degree to which the child is dependent on the person claiming to stand in loco parentis; the amount of support, if any, provided; and the extent to which duties commonly associated with parenthood are exercised. 

Noting Congress intended  the phrase “in loco parentis” to ensure that an employee who actually has day-to-day responsibility for caring for a child is entitled to leave even if the employee does not have a biological or legal relationship to that child, the WHD Interpretation states the phrase is commonly understood to refer to “a person who has put himself in the situation of a lawful parent by assuming the obligations incident to the parental relation without going through the formalities necessary to legal adoption.  It embodies the two ideas of assuming the parental status and discharging the parental duties.”  

Applying these principles, the WHD Interpretation identifies various situations where the WHD perceives that relationship in loco parentis might exist for purposes of the FMLA based on the assumption of the employee of either responsibility to care for a child or financial responsibility for the child in the absence of a biological or legal relationship including: 

  • Where an employee provides day-to-day care for his or her unmarried partner’s child (with whom there is no legal or biological relationship) but does not financially support the child;
  • Where an employee who will share equally in the raising of a  newborn or adopted child with the child’s biological parent;
  • Where a grandparent takes in a grandchild and assumes ongoing responsibility for raising the child because the parents are incapable of providing care,;
  • Where an aunt assumes responsibility for raising a child after the death of the child’s parents.

In contrast, the WHD Interpretation notes that an employee who cares for a child while the child’s parents are on vacation would not be considered to be in loco parentis to the child. 

When determining whether to approve a FMLA Leave request of an employee seeking time off due to the birth, adoption, placement for adoption or serious illness of a child with whom the employee has no biological or legal relationship, the WHD Interpretation makes clear that the WHD construes the phrase “in loco parentis” broadly.  Furthermore, the WHD Interpretation also signals the need for employers to exercise caution when requiring documentation of the existence of such a claimed relationship. While acknowledging that the FMLA allows an employer to require an employee claiming a relationship in loco parentis with child to require the employee to provide reasonable documentation or statement of the family relationship, the WHD Interpretation raises questions about the degree of documentation that the employer may require.  According to the WHD Interpretation, “[a] simple statement asserting that the requisite family relationship exists is all that is needed in situations such as in loco parentis where there is no legal or biological relationship.”[v] 

Drafting Policies & Using the Right Standard for the Right Circumstances

When drafting and applying FMLA and other legally mandated policies, it’s important that employers, employee benefit plan sponsors and administrators and others use the correct standard for the circumstance prevented.  The FMLA definition of child from the WHD Interpretation applies only to determinations of the status of a person as a son or daughter for purposes of the FMLA’s leave provisions regarding leaves requested due to the serious illness, birth or adoption of a child of an employee and not for military related FMLA leaves.  Different standards apply for military related FMLA leaves.  Similarly, the standards used to determine who qualifies as a child for purposes of FMLA may not necessarily be the same as legally required to decide when an individual qualifies as a child for other legal purposes.  For instance, recent changes to federal health plan rules enacted as part of the Patient Protection & Affordable Care Act may require that group health plans and insurers use different standards to decide when an individual qualifies for enrollment as the child of an employee in dependent coverage beyond those applicable under the FMLA.  It is highly advisable that employers and employee benefit plan sponsors and administrators carefully review and update their existing policies, plan documents and practices for compliance with the appropriate and currently applicable standards and exercise care in the administration of these practices to avoid costly mistakes. 

About the Author

Board Certified in Labor & Employment Law by the Texas Board of Legal Specialization, management attorney and consultant Ms. Stamer has more than 23 years experience working with employers, professional employment organizations, employee benefit plan sponsors and administrators and others on a wide range of labor and employment, employee benefits, and other management matters.  The Chair of the American Bar Association (ABA) RPTE Employee Benefits & Other Compensation Committee, a Council Representative on the ABA Joint Committee on Employee Benefits, Government Affairs Committee Legislative Chair for the Dallas Human Resources Management Association, the editor of Solutions Law Press HR & Benefits Update and, Ms. Stamer also is recognized for her publications, industry leadership, workshops and presentations on these and other health industry and human resources concerns. She regularly speaks and conducts training for the ABA, Institute of Internal Auditors, Society for Professional Benefits Administrators, Southwest Benefits Association and many other organizations.  Publishers of her many highly regarded writings on health industry and human resources matters include the Bureau of National Affairs, Aspen Publishers, ABA, AHLA, Aspen Publishers, Schneider Publications, Spencer Publications, World At Work, SHRM, HCCA, State Bar of Texas, Business Insurance, James Publishing and many others.  You can review other highlights of Ms. Stamer’s experience here.  

If you need help with human resources or other management, concerns, wish to ask about compliance, risk management or training, or need legal representation on other matters please contact Cynthia Marcotte Stamer here or (469)767-8872.  

Other Resources 

If you found this information of interest, you also may be interested in reviewing other recent Solutions Law Press updates including: 

If you or someone else you know would like to receive future updates about developments on these and other concerns, please be sure that we have your current contact information – including your preferred e-mail – by creating or updating your profile here or e-mailing this information here or registering to receive our Solutions Law Press distributions here. For important information about this communication click here.    If you do not wish to receive these updates in the future, send an e-mail with the word “Remove” in the Subject to here. 

©2010 Solutions Law Press. All rights reserved. 
 


[i] See 29 C.F.R. § 825.122(g), (h). 

[ii] See 29 U.S.C. § 2612(a)(1)(A) – (C); 29 C.F.R. § 825.200. 

[iii] 29 U.S.C. § 2611(12).  See also 29 C.F.R. §§ 825.122(c), 825.800.[1]. 

[iv] 29 C.F.R. § 825.122(c)(3). 

[v] See 29 C.F.R. § 825.122(j); 73 Fed. Reg. 67,952 (Nov. 17, 2008).